Privacy Policy

• Identity & contact information: name, mobile number, email, date of birth, gender, photos.
• Profile information: religion, caste/community, mother tongue, marital status, education, occupation, income, family, partner preferences.
• Usage information: profiles you viewed, interests you sent, messages, shortlists and activity.
• Technical information: IP address, device, browser, and information obtained via cookies.
• Transaction information: membership purchase details (payments are processed through a secure third-party payment gateway; we do not store your full card/bank details).

• To suggest suitable partners and provide matchmaking services.
• Account creation, OTP/login verification and security.
• Improving the Service, customer support and resolving technical issues.
• Sending membership, offer, notification and service-related messages.
• Preventing fraud and meeting legal obligations.

We do not sell your personal information. Information is shared only in the following limited cases:

• With other members: Your profile information (excluding contact details) is visible to other registered members for matchmaking. Contact details are shared only according to your membership tier and with consent.
• Service providers: With trusted partners such as SMS/OTP, payment, hosting and analytics, solely to operate the Service.
• Legal matters: When required by law, a court, or an order of a government authority.

We use cookies and similar technologies to improve your experience, keep you logged in and analyse usage. You can manage cookies from your browser settings, but this may limit some features.

We also use the Meta (Facebook) Pixel and Meta’s Conversions API to measure our advertising. When you register, start a checkout or contact us, an event is shared with Meta together with a hashed (irreversibly encoded) form of your email, phone number and name so that Meta can match it to your account; Meta never receives these details in readable form from us. See Meta’s Privacy Policy. This is done in line with the Digital Personal Data Protection Act, 2023.

To keep your information safe we use reasonable technical and organisational measures such as encryption, secure servers and access controls. However, no transmission over the internet can be guaranteed to be 100% secure, so using your information carefully is also the member’s responsibility.

We retain your information for as long as necessary to provide the Service and to meet legal requirements. After an account is closed, information is deleted or anonymised, though some records may be retained where required by law.

• View, correct or update your information.
• Request deletion of your account and its information.
• Opt out of promotional messages.

For this, contact support@sulabhvivah.com.

This Service is only for adults of legal age for marriage. We do not knowingly collect information about minors.

Our Service may contain links to other websites. We are not responsible for the privacy practices of those websites; please read their policies separately.

We may update this policy from time to time. Significant changes will be published on this page and the revised date will be shown at the top.

For privacy-related questions, please contact us:
📧 support@sulabhvivah.com
📞 +91 73910 07424
🌐 sulabhvivah.com